Legal
Privacy Policy
This policy explains how Pikanet Code collects, uses, stores, and protects personal data in connection with our online programmes and website. We take data protection seriously and handle personal information carefully.
1. Introduction and Scope
Pikanet Code ("we", "us", "our") is the data controller responsible for personal data processed through our website at pikanety.pro and through our online programme delivery.
This policy applies to all personal data we collect from visitors to our website, from prospective students who make enquiries, and from enrolled students. It does not apply to third-party websites we may link to.
For questions about this policy, contact us at [email protected].
2. Data We Collect
We collect the following categories of personal data:
Contact and Enquiry Data
Name, email address, and phone number (optional) collected when you submit an enquiry form. Used to respond to your enquiry and, if you enrol, to administer your programme access.
Programme Access Data
Email address and name collected at enrolment. Used to provide and manage access to course materials.
Usage and Analytics Data
Anonymous data about how visitors interact with our website, collected via analytics cookies when consent is given. This data does not identify individuals.
Cookie Preference Data
Your cookie consent choice is stored locally in your browser using localStorage. We do not transmit this to our servers.
Legal basis: Enquiry and enrolment data is processed on the basis of your consent (Article 6(1)(a) GDPR / PDPA Section 24) and on the basis of contract performance (Article 6(1)(b)). Analytics data is processed on the basis of consent.
Retention: Enquiry data is retained for 12 months from last contact. Enrolment data is retained for 3 years following programme completion to allow for support requests. Analytics data is retained for 14 months.
3. How We Use Personal Data
We use personal data for the following purposes:
- Responding to enquiries about our programmes
- Providing access to enrolled programme materials
- Delivering course-related support and correspondence
- Processing payments and maintaining enrolment records
- Improving our website and course materials using anonymised analytics
- Complying with applicable laws and regulations
We do not use personal data for automated decision-making or profiling, and we do not sell personal data to third parties.
Marketing communications: We may send programme updates or relevant information to enrolled students. You can opt out at any time by contacting [email protected].
Third-party processors: We use a limited number of third-party services to support our operations, including a payment processor and an email delivery service. These are engaged under data processing agreements and are not permitted to use your data for their own purposes.
4. How We Protect Your Data
We take reasonable technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or loss. These include:
- Encrypted data transmission via HTTPS/TLS
- Access controls limiting who can view personal data
- Regular review of data handling practices
- Data stored on servers in Thailand with reputable hosting providers
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority as required under applicable law.
5. Cookies
We use cookies on our website. Essential cookies are required for the site to function and are set automatically. Optional cookies (analytics, marketing, preference) are only set when you provide consent via the cookie banner.
You can manage your cookie preferences at any time by visiting our Cookie Policy page, which includes interactive controls for each category.
6. Your Rights
Under the Thai Personal Data Protection Act (PDPA) and, where applicable, the GDPR, you have the following rights regarding your personal data:
Right of Access
Request a copy of personal data we hold about you.
Right to Rectification
Ask us to correct inaccurate or incomplete data.
Right to Erasure
Request deletion of your data where there is no lawful basis for continued processing.
Right to Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to processing based on legitimate interests or for direct marketing.
Right to Withdraw Consent
Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
If you believe we have handled your data unlawfully, you have the right to lodge a complaint with Thailand's Personal Data Protection Committee or, where applicable, the data protection authority in your jurisdiction.
7. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
8. Children's Privacy
Our programmes are intended for learners aged 18 and over. We do not knowingly collect personal data from children under 18. If we become aware that we have collected data from a minor, we will delete it promptly.
9. Changes to This Policy
We may update this policy from time to time. We will notify enrolled students of material changes by email. The date at the top of this page reflects the most recent revision. Continued use of our website after a policy update constitutes acceptance of the revised terms.
10. Contact Us
For all data-related enquiries:
Pikanet Code
156 Charoenkrung Road, Bang Rak, Bangkok 10500, Thailand